Our Escape Room Reviews

Response from the owner:Thank you for bringing this to our attention This was a phone-in style booking where your group of 6 was less than five minutes away and looking to play. We were happy to accommodate and the person who took the call even welcomed you to arrive early as we prepped a game. During the check-in, while most of the group was signing in, the individual handling payment (who was not signing at that moment) requested a different pen. Our receptionist responded that it wouldn’t be necessary, as there is no need to sign in simultaneously on the singular form and the pen on the counter could be shared. The cultural significance of the request wasn’t communicated, and it was interpreted as a way to speed up the process which we clarified wasn’t necessary. When asked about a different color, it was mentioned that our papers are scanned in black and white so the pen color doesn’t change anything. Once it was explained that the request had cultural importance, a different pen was provided. From speaking with the team, there was no intention of making anything difficult. Without context, the responses were focused on keeping the check-in process simple and not making anyone feel rushed. We welcome a wide range of guests and always aim to be as accommodating as possible. We’ve recently had guests request time to pray before their game, and we were happy to support that without issue. We’re also proud to foster an inclusive environment within both our team and our customer experience, so it’s concerning to hear that your visit felt otherwise. Our apologies for falling short of these expectations. We’re glad to hear you still enjoyed the game, and we truly appreciate you taking the time to leave an honest review.

Response from the owner:Thank you so much for coming back to see us again, that means a lot! We’re really glad you enjoyed both Dynamic Duo and Eldritch Emporium. Our team puts a ton of thought into designing puzzles that feel clever and rewarding, so it’s awesome to hear that came through in your experience. And we’ll definitely pass your kind words along to our staff, they work hard to strike that perfect balance between helping and letting the magic of discovery happen. We can’t wait to have you back for your next adventure. There’s always another challenge waiting for you at Escape Ops 👀

Response from the owner:Thanks so much! We love loyal escape room fans like you

Response from the owner:We just love husband and wife teams like you! 🙂 Thanks so much for coming to our escape room

Response from the owner:Taylor, thank you for the great review! We’re happy to hear Hyperspace was a hit with your group and that everyone had a chance to jump in and contribute. It’s also great to know our team helped keep things moving when you needed a nudge. Hope to see you back for another room.

Response from the owner:Thank you, Elizaveta, for taking the time to leave a review. We’re so glad you enjoyed your experience with us. We appreciate your kind words and look forward to having you back again.

Response from the owner:Thank you, Jessica, for taking the time to leave a review. We’re so glad you had a great experience with us. We really appreciate the recommendation and hope to have you back again soon.

Response from the owner:Thank you so much, Xan. We’re thrilled you and your partner had such a great experience in Eldritch. Hearing that it’s your favourite room you’ve done means a lot to us. We’re excited to have you back, and we really appreciate the recommendation.

Response from the owner:Thank you, Joanne. We’re so glad your group had such a great time in The Shrine and enjoyed the bonus puzzle too. “Best room we have ever experienced” is amazing to hear. We’ll share this with our team, and we’d love to welcome you back again soon.